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Refund Policy

Failed orders

If a virtual product cannot be delivered, the full amount is automatically refunded to your wallet — no action needed.

Wrong recipient

You are responsible for the account / phone number you enter. We cannot reverse airtime or TV subscriptions already delivered. Please verify before paying.

Double payment

If our system detects two payments for the same top-up, the duplicate is refunded automatically. Contact us through the Help page within 24 hours if you see a duplicate charge.

USDT issues

Most USDT deposits are auto-credited instantly. Unmatched or under-paid transactions are flagged for review; contact support with your TxHash to resolve.

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